A&E Family Services 

improving family life, 

knowledge and understanding  

Supervised Visitation:

$25 for one hour visit

$45 for a two hour visit

$70 for a three hour visit

Professional Supervised Child Visitation & Monitoring Services
Our Services include

* Intake Interviews

* On-Site Monitoring

* Off-Site Monitoring

* Exchange Only
* Telephone Monitoring
* Visits may take place in any location that has been agreed upon by all parties*

Getting Started

Here are the steps for you to follow to begin Supervised Visits:

Step One:
Review our Frequently Asked Questions (FAQs)

Step Two:
Download or fill out all the forms for Intake and Application.

Step Three:
Collect or have your attorney/court send all legal documents to A&E Family Services Agency along with your Intake payment.  You can mail them to us as well or drop them off you are welcome to ask questions via email and we will return your email.

Step Four:
Once you have provided all documents, and paid your intake appointment fee, we can schedule the intake session, usually within 48 hours when we have all of the documents and the payment. Each party will submit their own documents separately and conduct their own Intake appointment.  Please don't anticipate that the other person will supply all the documents and therefore you don't need to provide them.

Step Five:
Once Intake is complete with all participants a monthly visitation schedule will be developed and agreed upon.

Payment is made in advance to hold the time frames as the visits begin and continue. Payment for each visit is expected a week in advance of the visit.  We schedule visitation through email so that we all have copies of our communication and can refer back to the times and dates we have agreed upon. Please check the FAQ's page to have many of your questions answered.

Frequently Asked Questions (FAQ's)

1. Why is Supervised visitation important ?

Many parents and children who are separated or divorcing need help from a neutral third party to facilitate or monitor visitation between a parent and child. This is important, particularly in situations when emotions are running high between parents; in more volatile situations where you may have safety concerns for you or your child; or when continued contact between a parent and their child is upheld and ordered by a judge, and when considering your children's best interest regarding visitation issues.

2. What is the difference between supervised visitation and monitored exchange?

Supervised visitation is between a parent and child held at a neutral location. They are closely monitored by a member of our supervised visitation staff who may intervene when necessary to ensure parent/child interactions are safe and healthy.

A monitored exchange occurs when both parents meet together, or at separate times, with a monitor at A&E Family Services  to exchange their children for their scheduled visitation/custody time. The neutral location is at the A&E Family Services offices. Staggered pick-up and drop-off times can be arranged so that the parents do not have to come in contact with one another. The actual exchange is monitored by our supervised visitation staff who attempt to ease the process for the children.

A monitored communication occurs when a visitation monitor supervises a phone call between a parent and their child, being monitored through conference calling or SKYPE or similar provider.

3.  What is the difference between supervised visitation and therapeutic supervised visitation?

Supervised visitation is the most basic level of visitation where a trained visitation monitor observes the visit between a parent and child and redirects as necessary to ensure safety and security for the child.

Therapeutic supervised visitation, however, is provided by a trained visitation monitor who is also a licensed mental health professional who provides redirection and education regarding appropriate parenting skills, and parent-child interaction. Therapeutic supervised visitation is preferred when there are allegations, or substantiated abuse, of a child by the visiting parent; when there is a significant history of violence or criminal activity by the visiting parent; or significant mental health/substance abuse concerns for the child or visiting parent.

Therapeutic supervised visitation is not therapy and does not replace an adult or child's therapist. A therapeutic supervised visitation monitor will work with a client's therapist to provide services consistent with that client's therapeutic goals.

4. When should I consider utilizing Supervised Visitation?

Supervised visitations may be useful in situations where the non-custodial parent:

has had nonexistent or limited visitation time with his/her child(ren);

  wants to allow the child(ren) a slow transition into a relationship with themselves; 

is experiencing resistance from the other parent to allow for unsupervised visitations.

Therapeutic supervised visitations may be useful in situations where the non-custodial parent:

is working on improving their parenting skills;
   may have a drug or alcohol abuse problem, mental health issues or stability in other aspects of life;
has been abusive or has had trouble controlling anger; or
may have been involved in inappropriate behavior with the child(ren).

Monitored exchanges/communications may be useful in any of the situations described above, particularly when:

the non-custodial parent has completed treatment and is ready for unsupervised visits;

when parents separate and engage in conflict with one another in front of their child(ren);

when there is a history of domestic violence between parents.

may have been involved in inappropriate behavior with the child.

5.  How do I get started?

Most people find the services at A&E Family Services  through referrals from the courts, attorneys, mediators, various family services,  child protective services or through on-line searches. You may contact us aefamilyservices@email.com to ask about what our program may be able to do for you.

Paperwork is also found on the website www.aefamilyservices.com under the Supervised Visitation tab, or click on this link to take you directly to it, Intake Paperwork. You may also provide the paperwork to your attorney or mediator and complete the Intake paperwork.

6. Do you provide off-site visitation?

All supervised visitations are done on-site at A&E Family Services Agency,offices and also off site visitations are available. Monitored exchanges are offered at our office as well.

7. Who can come to the scheduled visits?

Only custodial and non-custodial parents who have completed an intake can come to a scheduled visit. In order for someone other than a custodial or non-custodial parent to be present in the visitation, prior written approval documenting mutual agreement between the parents or via a court order is necessary.  If someone else wants visitation they will need to complete their own Intake appointment and complete all the necessary paperwork.  This is sometimes the case with other family members who would like visitation.

8. Will I have contact with the other parent or participant?

Arrival and departure times are staggered for parents at the center to avoid contact between parents. We also have policies and procedures for parking lot behaviors for participants and/or those transporting them to the visits in order to prevent contact between the two parties. We believe it is important for parents and family members/friends to behave in a mature pleasant manner when visitation and exchanges are taking place to minimize the tension and anxiety which might otherwise be communicated to the children.

9. What if my child(ren) refuses to participate in the visits?

A&E Family Services Agency  reserves the right to stop a visit prior to its occurrence or while in progress if in the good-faith judgment of its staff a child(ren) is persistent with severe resistance to the visits.Please view the brochure on steps to help your children participate in visitation, there are key points for both parents in making this process work for the adults, but more importantly, the children.

10. What are the methods used to provide referrals to A&E Family Services Agency for services?

Most referrals are received via an attorney for one of the parents, the court that is addressing the needs of the parents, as well as self-referrals from parents who are interested in services.

11. What are the fees for services at A&E Family Services Agency ?

Each parent is required to schedule an intake appointment to go over necessary paperwork and to ensure that s/he understands A&E Family Services Agency's Supervised Visitation Program policies and procedures prior to visits taking place.

Initial intake appointment is $25 (per participant);                         

Child Orientation: $25 per hour;

Therapeutic Supervised Visitations: $35/hour;

Monitored Exchanges: $35

Copies of Visitation Notes $5 per page

There are various other fees for verbal, written and electronic communications that are required/requested of A&E Family Services Agency staff per the fee agreements.

12. How is payment handled and arranged?

The cost of supervised visits, if not outlined in a court order or other prior fee agreement which is provided to A&E Family Services Agency , will be split 50/50 between both parents and due one week PRIOR to the time of service for visitation.  For Intake appointments you will need to include your payment with your paperwork or pay through Paypal, Charge Card or cash before the appointment is scheduled.

Each parent will be 100% responsible for their individual communications, whether verbal, written, or electronic, with UCI staff that each participant initiates or requires. Each parent will be 100% responsible for the writing of any reports or the reading of any reports or summaries that each participant initiates or requests of UCI staff.  Payment can be made on-line through our website,Make a Payment.

13. Are these services covered by my insurance plan?

Fees for supervised visitation services are not covered by insurance companies or insurance plans as they are not a medical process or procedure.

Child Abuse Prevention Agency